Online and In-Person Class Refunds/Cancelation/Switch
Request a refund or class switch by contacting us here
The following is our standard refund/cancellation policy. We may change this policy at anytime to better suit our customers.
You can elect to take an account credit. We will cancel the class and add the amount to your account. Account credits are good for the lifetime of Nerding!
This is very easy for us to do. Just contact us with the classes you want to switch. If there is a price difference we will charge you the difference or refund or credit your account.
- if you cancel more than 2 weeks before class starts. *minus 3%
- if we cancel a class for any reason.
- if you cancel less than 2 weeks before class starts.
- If a student is suspended or expelled from class.
*Fee Transparency: Our policy for refunds have always included a minus 3% processing fee because our payment processor Stripe does not refund us the 3% processing fee collected at the time of your payment. We want you to understand this is not money we keep from your payment, it is money Stripe keeps from your payment. Out of a $100 payment Stripe takes about $3 so we see $97. If we refund you the full $100 we send back the $97 plus another $3 from our own account to make it a full $100 refund. So each refund we do costs us 3%.
30 Day money-back guarantee. Just send us an email and we will refund you the price of your course. (minus 3% processing fee)